Quickbooks could not load word template6/13/2023 The one highlight is the very first guy that answered the phone (Zane) tried to stick with the call past his quitting time. hopefully they can allow me the very basic services I pay for and someone will be spared such a horrible experience as I am having. In short this company will not show ANY sort of accountability when there is a mistake they even acknowledge they made.ģ hours in and I am writing this review while STILL on the call. ![]() ![]() So the tier 1 had tried to pawn me off back into the queue after offering no apologies, no compensation and no solution. ![]() I got her on the phone and she EXPLAINED to them that we are not setup on "wholesale billing". When I asked the tier 1 rep what kind of fair compensation I should be expecting (they are basically holding by business hostage for no ransom.) the tier 1 relayed back that they don't compensate for issues like these.īefore he could transfer me back into queue I INSISTED that they hold while I get my CPA on the phone. ![]() Because I am here in the office late, I missed an important family dinner, and my employees will not be paid. lol he actually tried to pawn me off after nearly two hours. After another 46 minutes of them trying to figure out a way for me to ENTER MY CC INFO SO THAT I CAN PROCESS MY EMPLOYEES' PAYROLL the tier two rep tries to tell me that THIS IS A PAYROLL DEPARTMENT ISSUE and transfer me.
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